of organisations across all industries are recognising the need to meet demand for connected experiences in order to streamline internal systems and boost staff productivity, improve the accuracy and reporting of insightful data or deliver improved customer services.
The digital transformation imperative
IT leaders recognise the need to accelerate digital transformation. A massive 90% of IT leaders said their company’s revenue will be negatively impacted if they fail to complete digital transformation initiatives in the next 12 months.
However, the process is not straightforward, as half of IT leaders presently report. Often, an organisation's technologies simply won't or don't 'talk to each other' and businesses often have a reliance on data held in discrete silos.
These days, average organisations often rely on hundreds of different systems, yet the rate of integrated systems remains low at only 28%. The addition of new technology investments such as security, big data and analytics, multi-cloud strategy and AI/machine learning will only add to these demands. With IT teams spending 69% of their time keeping the lights on, it’s no wonder innovation remains low.
Being competitive
Being competitive means that digital transformation is a necessity and 92% of all organisations are either undertaking initiatives or plan to do so in the next 12 months but 85% or more are finding that integration challenges are hindering their efforts.
Digital transformation is normally linked to key business initiatives. Survey information shows that 30% of these initiatives are focussed on automating business processes; providing crucial data to all parts of the organisation as and when it is needed, automating workflows and delivering self-service to customers.
As part of any transformation strategy, significant benefits can be gained when your CRM, finance and/or ERP systems are integrated with your web site, customer extranet or e-commerce portal.
How we can help
S-Digital has a wealth of experience of automating business workflows and bringing useful data into customer experiences; by integrating key parts of your back-office, marketing activities and cloud-based technologies to your web presence. Allowing you to content manage automated journeys that model your organisational workflows, whether this is a process to streamline new customer orders, returns, enquiries, membership activities or complaints.
Furthermore, our innovative technologies can often deliver solutions at a fraction of the cost that you might expect.
Speak to us about how we can help and we'll provide you with free and comprehensive recommendations to transform your business.