20
February
2021
Chris Rodbourne
The role of the 'Enablers'
Whilst technology is hugely important to transforming businesses for recovery and future growth, it really is just an enabler - rather like us in our support / consultative role ('Enabling Client Futures').
In our experience, there's plenty of good (and poor) tech out there that can help transform your business but there certainly isn't one size that fits all - this is why it's essential to:
- Consider leveraging existing technologies where possible by integration with business process automation tools to engender manageable change
- Understand that 'digital' brings opportunities to really change the way you work, not just how you interface with your customers - meaning that your business processes need transforming too - for the better
- Generate reports / insights for all important metrics around the new solution - to measure what's working and optimise it further still
- Create a nurturing culture of change by engaging your people
- Consider opportunities the processes that enable you to improve customer service levels and nurture your customers, rather than just focussing on driving traffic and creating quick wins
- Rely on someone like S-Digital that will invest the time to understand your business and help you realise the opportunities of digital transformation
Summary
So, if you are thinking of transforming your business, please consider the tech' as the heart of your business, S-D (your partner) as the mind and your team as the body and soul that will collectively encompass and generate long term and successful change; change that is ongoing and always growing this framework for the future...